1. Digital Product Nature
All items sold on our platform — including templates, toolkits, playbooks, dashboards, and online masterclasses — are delivered electronically via instant download or secure cloud link.
No physical goods are shipped.
Once a product has been downloaded or accessed, it is considered delivered and used.
2. Refund Eligibility
We stand by the quality of our work and offer refunds only in specific cases where:
- You purchased a duplicate product accidentally (e.g., two identical downloads).
- The product file is corrupted or incomplete and cannot be opened after reasonable troubleshooting.
- You experience technical access issues that our support team cannot resolve within 5 business days.
- You were mistakenly charged multiple times for the same order.
Refunds will not be granted for:
- Change of mind or subjective dissatisfaction after download.
- Lack of product knowledge, misunderstanding of content, or buyer’s remorse.
- Incompatibility with specific software versions if the product description clearly listed system requirements.
- Discount or promotional pricing differences.
3. Requesting a Refund
To request a refund, please contact our support team:
Include:
- Your order number
- The email used for purchase
- A brief explanation of the issue
- Screenshots or details demonstrating the error (if technical)
We will review all refund requests within 3–5 business days and notify you via email about the status of your claim.
4. Resolution Process
If your request meets our eligibility criteria:
- You will receive a written confirmation of approval.
- The refund will be issued via your original payment method within 7 business days.
- Access to the refunded product(s) will be revoked immediately after reimbursement.
If your claim is denied, we will provide a written explanation and may offer alternative solutions (e.g., replacement files, access extension, or additional support).
5. Exchanges & Replacements
We may offer product replacements or updates (at no cost) in the following cases:
- Broken or inaccessible download links.
- Updated file versions within 90 days of purchase.
- Technical issues related to file compatibility or formatting.
All approved replacements will be delivered electronically.
6. Support Guarantee
Our customer support team provides full implementation assistance for all purchased digital tools and dashboards.
If you encounter any installation or usage difficulties, we strongly recommend contacting us before requesting a refund — most issues can be resolved quickly.
7. Policy Updates
InsightBridge Consulting reserves the right to update or modify this Refund Policy at any time.
Any changes will be reflected on this page with an updated “Last Revised” date.
We encourage you to review this page periodically.